Career Opportunities | Sonitrol
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Careers With Sonitrol

Current Opportunities

Is Sonitrol the right
fit for you?

  • Are you customer service focused?
  • Are you team-oriented, but able to work independently?
  • Do you possess the ability to multi-task in a fast-paced work environment?
  • Do you enjoy problem-solving and helping others, all while protecting local businesses?

If so, then Sonitrol may be the place for you!

About
Sonitrol

Sonitrol has been a leader in the security field for over 50 years - providing innovative solutions for alarm monitoring, resulting in over 176,000 criminals being apprehended.

Our staff functions as a team - at Sonitrol of Silicon Valley, we like to treat each employee like family, with numerous events throughout the year fostering the spirit of teamwork and comradery.

Job openings

Join a team of security experts and be a part of a dynamic organization that is recognized as the verified leader in electronic security!

Overview:
  • San Jose,
  • Full-time

As an Alarm Operator/Customer Service Representative, you are the eyes and ears of our customers. From our Central Station, you will be monitoring alarms for customers throughout the area - using Sonitrol's patented Smart Audio technology, as well as cutting-edge video surveillance systems. YOU are the frontline, protecting our customers - and putting criminals behind bars.

We are currently hiring for Day Shifts and Swing Shifts. We're looking for energetic, team-oriented individuals who have the ability to pay excellent attention to details, while providing unparalleled customer service.

Pay & Benefits:
  • D.O.E. -- We like to pay for knowledge, the more you know, the more you grow!
We also offer:
  • 401K
  • Medical Insurance
  • Dental Insurance
  • Vision
Apply
Overview:
  • San Jose,
  • Full-time

Sonitrol of Silicon Valley is seeking a full-time Customer Care Representative for our San Jose office.

Sonitrol has more than thirty-five years of success providing verified electronic security solutions for Northern California businesses. Sonitrol has been the trusted name for protecting businesses and schools in North America, with a combination of human know-how and the latest technology for over fifty years.

Requirements:
  • Strong work ethic
  • Excellent verbal, written and interpersonal skills
  • Ability to handle multiple requests and projects
  • Ability to work both independent and as a team member
  • Ability to visit all clients in Santa Clara/San Mateo Counties
  • Able to use own vehicle for client visits (mileage reimbursement provided)
  • A desire for challenges and personal development
  • Dependability and punctuality are a must
Customer Care Responsibilities:
  • Meet with all current customers onsite at customer’s premises, to ensure satisfaction and to identify and address any concerns or needs.
  • Works proactively with customers to find solutions to problems and looks to uncover any sales opportunities
  • Schedules and performs retention calls on a regular basis. Sets appointments in order to address any current problems or concerns, review employee and responder lists, and any special instructions
  • Listens to customer to try and predict any future problems the customer may have
  • Gathers testimonials and referrals from existing customers
  • Maintain client information using necessary databases by inputting accurate and current contact activity and details
  • Responsible for effective internal communications within sales, operations, and the central monitoring station
  • Meet expectations of a minimum number of weekly client appointments as described in job description
  • Develops a complete understanding of all company operations and approved equipment
Benefits Package:
  • 401k Plan
  • Paid holidays and vacation
  • Dental insurance options
  • Medical insurance options
  • Vision coverage
Job Scope:

This position receives moderate supervision, and this person will be able to independently make decisions. This position requires a high degree of organization and attention to detail, so there is an effective and productive use of both the company and customer’s time and money.

Apply
Overview:
  • San Jose,
  • Full-time

Sonitrol of Silicon Valley has more than thirty-five years of success providing verified electronic security solutions for Northern California businesses.

As a sales representative you will receive extensive training on all of our products in order to deliver effective presentations. You will learn sales skills, presentation skills, communication skills, negotiation tactics, and how to overcome objections.

Skills & Qualifications:
  • Strong written and verbal communication skills
  • Motivated with high energy and an engaging level of enthusiasm
  • Eagerness to meet sales goals
  • Possess a strong desire to achieve top results with a positive attitude
  • Articulate and engaging communicator
Responsibilities:
  • Complete sales presentations to key decision makers
  • Build and foster a network of referrals to create new opportunities for sales
  • Recommend additional products and services of current security system as needed
  • Overcome objections
  • Generate and develop new customer accounts through prospecting
  • Work the sales process from prospecting to proposals to closing
Apply
Benefits Package:
  • Competitive base salary with incentives and no-cap commission
  • 401k Plan
  • Paid holidays and vacation
  • Dental insurance options
  • Medical insurance options
  • Vision coverage
Overview:
  • San Jose,
  • Full-time

Sonitrol of Silicon Valley is a leading provider of security for commercial buildings in the Bay Area. Sonitrol of Silicon Valley has been taking care of clients for 35 years. There is an opportunity to join the Sonitrol Team.

The Service Technician is a troubleshooter and service expert who responsible for alleviating concerns our clients may have with their security, fire systems, access control and CCTV. This position has a heavy focus on customer service, highly organized; detail oriented with excellent time management and project management skills.

Compensation & Benefits:
  • Competitive Salary and Attractive benefit package including medical, dental, vision, 401K and more
  • Paid vacations, sick time and holidays
  • Training program
  • Company vehicle, tools and gas card within a select area
  • Company uniform provided
Qualifications:
  • High School Diploma or GED
  • Good communication and customer service skills
  • Minimum 2-years’ experience performing similar duties including installation or servicing of security systems
  • Proficiency with computer hardware and software packages
  • Expert troubleshooting skills
  • Valid driver’s license
  • Maintain professional appearance and demeanor
  • Physical demands include: capable of sitting and standing for long periods of time; bending, kneeling, crawling, and stooping while working; work from high places, ceilings, ladders, drawl spaces and other small areas. Safely move and lift materials and equipment weighing up to 50 lbs. without assistance.
  • Knowledge of the following panel types: Silent Knight, Fire Light. DMP, Radionics, Ademco, Access, S2, IEI. CCTV, NVR’s, DVR’s. Digital Watchdog, Dedicated Micros
  • Cannot be color blind
Apply
Duties include but not limited to the following:
  • Fire testing
  • Work will be primarily be commercial but may be times necessary to handle a residential work order
  • Diagnose causes of problems or failures in the systems
  • Replace system components as assigned, panel, devices, wiring etc.
  • Respond to emergency situations during and after hours to resolve client issues (on-call rotation)
  • Thorough explanations of the repairs, system capabilities and system operations to the clients
  • Read blueprints, building and electrical plans in order to compete equipment repairs
  • Accurately and timely completion of paperwork
  • Maintain inventory control of assigned equipment, tools and work truck
  • Keeping informed of new products and developments
  • Communication with the Central Station, Service Coordinator and Management
Tell us about yourself: